Articles on: Errors & Troubleshooting

How do I fix payment-related errors?

How do I fix payment-related errors?

Payment-related errors can happen during checkout, withdrawals, or payment setup.
The best next step depends on whether you are trying to buy a book, withdraw earnings, or update your payment details.


If you are buying a book

If your payment fails during checkout, check that:

  • Your card or payment details are correct
  • Your card has enough funds
  • Your card supports online payments
  • Your bank has not blocked the transaction
  • Your internet connection is stable
  • You are using a supported payment method
  • You followed the checkout instructions correctly
    If you are paying with crypto, make sure you are using the supported cryptocurrency and that the transaction details are correct.


If your payment was taken but the book does not appear

If the amount was taken from your account or wallet but the book does not appear in your Library or Orders, wait a few minutes and refresh your account.
Then check:

  • Your Library
  • Your Orders
  • Your email confirmation
  • The account or email address used during checkout
    If the book still does not appear, contact PubliWrite support.


If you are trying to withdraw earnings

If you have an issue withdrawing earnings, check that:

  • Your earnings are available, not locked or pending
  • The 45-day locked period has ended
  • Your personal details are completed
  • Your KYC verification is completed, if required
  • Your bank or payment details are correct
  • Your wallet address is correct, if withdrawing crypto
    If your earnings are still locked, they cannot be withdrawn yet.


If your bank details or verification are not working

For fiat withdrawals, payment details and identity verification may be handled through Stripe.
If you cannot complete the process, try:

  • Checking that your personal details are correct
  • Following the Stripe verification steps carefully
  • Uploading clear documents, if requested
  • Making sure your bank details are valid
  • Trying again from another browser or device


General troubleshooting steps

If a payment page or payment feature is not loading properly, try:

  • Refreshing the page
  • Checking your internet connection
  • Clearing your browser cache
  • Trying another browser or device
  • Disabling extensions that may block pop-ups, redirects, or payment pages
  • Making sure your browser is up to date


When should I contact support?

Contact PubliWrite support at info@publiwrite.com if the issue continues or if money was taken but the payment was not completed correctly.
In your message, include:

  • Whether the issue is related to a book purchase, withdrawal, or payment setup
  • The email address connected to your account
  • The payment method used
  • The book title, if it was a purchase
  • The approximate date and time of the payment
  • Whether the amount was taken from your account or wallet
  • Any order number, transaction ID, or payment reference
  • A screenshot of the error message, if available
    This helps the team check the issue faster.


Important note

Avoid making repeated payment attempts if you are unsure whether the first payment went through.
Check your account, email, bank, card, or wallet first before trying again.


Updated on: 02/06/2026

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