Articles on: Errors & Troubleshooting

What should I do if I have problems signing up?

What should I do if I have problems signing up?

If you are having trouble creating a PubliWrite account, the solution may depend on the sign-up method you are using.

You can currently sign up using:

  • Email and password
  • Google
  • Crypto wallet


Signing up with email and password

If you sign up with your email address and password, you will need to confirm your email address before completing the process.

After submitting the sign-up form, check your inbox for a confirmation email.

The confirmation email usually arrives within a few minutes.


What if I do not receive the confirmation email?

If you do not receive the confirmation email:

  • Check your spam or junk folder
  • Make sure you entered the correct email address
  • Wait a few minutes and check again
  • Try refreshing your inbox
  • Check whether your email provider is delaying the message

If you used a Yahoo email address, the verification email may take longer to arrive. In some cases, it may take up to 24 hours.


Signing up with Google

Signing up with Google is usually the fastest way to create an account.

When you choose Google sign-up, you will need to confirm that you want to continue using your Google account and allow the required account details to be shared.

After that, you should be redirected to the appropriate area of PubliWrite, depending on where you started the sign-up process.

If Google sign-up does not work, try:

  • Making sure you are logged in to the correct Google account
  • Refreshing the page
  • Trying again in another browser
  • Checking that pop-ups or redirects are not blocked
  • Clearing your browser cache, if the issue continues


Signing up with a crypto wallet

You can also sign up using a supported crypto wallet.

This usually works best if your wallet extension is already installed, active, and configured in your browser.

When signing up with a wallet, you may need to confirm the connection or sign-up request directly from your wallet.

If wallet sign-up does not work, check that:

  • Your wallet extension is installed
  • Your wallet is unlocked
  • You are using the correct wallet
  • Your browser allows wallet connections
  • The wallet pop-up is not blocked
  • The network is not experiencing delays or high demand

If the Solana network is unavailable or experiencing heavy activity, wallet sign-up may be delayed. In this case, wait and try again later.


General troubleshooting steps

If you are still unable to sign up, try the following:

  • Refresh the page
  • Check your internet connection
  • Try another browser or device
  • Clear your browser cache
  • Disable browser extensions that may block pop-ups or authentication
  • Make sure you are using the latest version of your browser
  • Try a different sign-up method, if available


When should I contact support?

If the issue continues, contact PubliWrite support at info@publiwrite.com.

In your message, include:

  • The sign-up method you tried
  • The email address used, if applicable
  • The browser and device you are using
  • A screenshot of the error message, if available
  • A short description of what happens when you try to sign up

This helps the team understand the issue faster.


Updated on: 02/06/2026

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