Articles on: Errors & Troubleshooting

Why isn’t my book displaying correctly for readers?

Why isn’t my book displaying correctly for readers?

If your book is live but does not look correct to readers, the issue may be related to the book file, formatting, cover, format setup, or a technical display problem.
This can affect how the book appears on the book page, in the reader, in the library, or in a specific format such as eBook, PDF, paperback, or hardcover.


What kind of display issues can happen?

You may need help if readers report issues such as:

  • The book does not open
  • The file appears blank or incomplete
  • Pages or chapters are missing
  • Text is misaligned
  • Images do not appear correctly
  • The cover is missing, blurry, or incorrect
  • The wrong format is showing
  • The book page shows incorrect details
  • The book looks different from what you expected after publishing
  • Readers can purchase the book but cannot access it correctly


Check the format affected

First, try to identify which format has the issue.
For example, the issue may affect:

  • eBook
  • PDF
  • Paperback
  • Hardcover
  • The public book page
  • The reader view
  • The reader’s library
    If you published the book in multiple formats, one format may display correctly while another may need attention.


Check your book page

Go to your public book page and check that the visible details are correct.
Review:

  • Book title
  • Author name or pen name
  • Cover image
  • Description
  • Format options
  • Price
  • Category or genre
  • Language
  • Page count, where shown
    If any public details are incorrect, contact the PubliWrite team to request an update.


Check the original file

If the issue is related to the manuscript or interior, check the original file you submitted.
Make sure that:

  • The file opens correctly
  • The full book is included
  • Chapters are in the correct order
  • Images display correctly
  • The file is not corrupted
  • The file is not password protected
  • The file matches the format you submitted
    If the file itself has an issue, you may need to send a corrected version to the PubliWrite team.


What should I do next?

If your book is not displaying correctly for readers, contact PubliWrite support at info@publiwrite.com.
In your message, include:

  • Your book title
  • Your author name or pen name
  • The affected format, such as eBook, PDF, paperback, or hardcover
  • A short explanation of the issue
  • Where the issue appears, such as the book page, reader, library, or checkout page
  • Screenshots or screen recordings, if available
  • The device and browser used, if the issue happens only for some readers
  • Any reader reports or examples, if available
    This helps the team understand and investigate the issue faster.


Can I fix the issue myself?

Published books cannot currently be updated directly from your account.
If the issue requires a file, cover, metadata, or format update, the PubliWrite team will need to review and apply the correction.


Important note

If readers are reporting display problems, try to collect as much information as possible before contacting support.
Screenshots, browser details, and the exact format affected can help the team identify the issue more quickly.


Updated on: 02/06/2026

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