What should I do if my payment fails or is delayed?

If your payment fails or takes longer than expected, do not try too many repeated payments immediately. In many cases, payment issues are caused by incorrect payment details, insufficient funds, connection problems, or payment provider delays.

If your payment fails

If your payment does not go through, try the following steps:

1. Check that your payment details are correct.
2. Make sure your card or account has enough funds.
3. Check that your card is active and can be used for online payments.
4. Make sure your internet connection is stable.
5. Refresh the checkout page and try again.
6. Try a different payment method, if available.

If the payment still fails, contact PubliWrite support and include as many details as possible about the issue.

If your payment is delayed

Sometimes a payment may take longer to confirm. If this happens:

1. Wait a few minutes and check your account again.
2. Refresh your library or purchase history.
3. Check your email for a purchase confirmation.
4. Check whether the amount was taken from your card or bank account.
5. Avoid making the same payment again until you are sure the first payment did not go through.

If the payment was taken but the book does not appear in your account, contact PubliWrite support.

Card payment issues

If you are paying by credit or debit card, check that:

• The card number, expiry date, and security code are correct
• The billing details are correct, where required
• The card has enough funds
• The card supports online or international payments, if applicable
• Your bank did not block or decline the transaction

If your bank declined the payment, you may need to contact your bank before trying again.

What information should I send to support?

If you need help, contact PubliWrite support at info@publiwrite.com. Please include:

• The email address used for the purchase
• The book title
• The payment method used
• The approximate date and time of the payment
• Whether the amount was taken from your account
• A screenshot of the error message, if available
• The transaction ID or payment reference, if available

This helps the team check the payment status faster.

Important note

If your payment was successful, your purchased book should appear in your library or purchase history. If the book does not appear immediately, wait a short time and check again before contacting support.

Related articles

• How do I purchase a book on PubliRead?
• What payment options can I use when buying a book?
• Where can I find my purchase history?
• What is the refund policy for purchased books?
• Can I access my books across multiple devices?
• Can I read purchased books offline?

Updated on: 13/07/2026