Articles on: Print On Demand

What should I do if a printed book arrives damaged or has quality issues?

What should I do if a printed book arrives damaged or has quality issues?

If your printed book arrives damaged or has a quality issue, please contact PubliWrite support so the team can review the problem and help with the next steps.


What counts as a damaged or quality issue?

You should contact us if your printed book arrives with issues such as:

  • Damaged pages
  • Printing errors
  • Missing pages
  • Pages printed in the wrong order
  • A damaged cover
  • Poor binding
  • Incorrect trim or cutting
  • Blurry or unclear printing
  • A book that does not match the order details


What should I do first?

Before contacting support, take clear photos of the issue.

Try to include:

  • The full book
  • The damaged or affected area
  • The cover, if the issue is cover-related
  • Any packaging damage, if available
  • Any visible printing or production issue

Photos help the team understand the problem faster.


How do I report the issue?

Contact PubliWrite support at info@publiwrite.com.

In your message, include:

  • Your order number
  • The email address used for the purchase
  • The book title
  • A short explanation of the issue
  • Clear photos of the damage or quality problem
  • Photos of the packaging, if it arrived damaged


What happens after I contact support?

The PubliWrite team will review the issue and let you know what happens next.

Depending on the situation, the team may ask for more details or review the case with the print provider.


Important note

Please contact us as soon as possible after receiving the printed book.

This helps the team review the issue while the order details and delivery information are still recent.


Updated on: 02/06/2026

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