Is there a refund policy for books I’ve purchased?

Physical books

In order to start the refund action, you are required to first ship back the purchased book.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@publiwrite.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Address will be provided during the return process

Attn: Returns

RMA #

-

-, -

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

● Once an ebook has already been activated/read at least once in the reader app, it cannot be returned.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Any further questions?

Please do not hesitate to contact us at info@publiwrite.com

Updated on: 27/03/2025