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> Use this file to discover available pages before exploring further.
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# Why am I unable to log in to my account?

# Why am I unable to log in to my account?
If you are unable to log in to your PubliWrite account, the issue may be related to your login details, sign-in method, account status, or browser. Here are the most common things to check.

## Check your email and password
If you are logging in with email and password, make sure that:
* You entered the correct email address
* Your password is correct
* Caps Lock is turned off
* There are no extra spaces before or after your email or password
* You are using the same email address you used when creating your account
Passwords are case-sensitive, so even a small difference can prevent you from logging in.

## Reset your password
If you forgot your password, use the password reset option on the login page. To reset your password:
1. Go to the PubliWrite login page.
2. Click **Reset** or **Forgot password**, where available.
3. Enter the email address connected to your account.
4. Check your inbox for the reset email.
5. Follow the instructions to create a new password.
If you do not receive the reset email, check your spam or junk folder.

## Check your sign-in method
Make sure you are using the same sign-in method you used when creating your account. For example, if you created your account with Google, try logging in with Google again.

## If you log in with Google
If Google login does not work, try the following:
* Make sure you are logged in to the correct Google account
* Refresh the page and try again
* Check whether pop-ups or redirects are blocked
* Try another browser or device
* Clear your browser cache if the issue continues

## Check for account issues
In some cases, you may be unable to log in because of an account-related issue. For example:
* Your account may be temporarily locked after several failed login attempts
* Your account may require additional verification
* Your account may have been restricted for security or policy reasons
If you think this may be the case, contact PubliWrite support.

## Try basic troubleshooting
If your login details are correct but you still cannot access your account, try:
* Refreshing the page
* Checking your internet connection
* Clearing your browser cache and cookies
* Trying another browser
* Trying another device
* Disabling browser extensions that may block login, redirects, or pop-ups
* Making sure your browser is up to date

## When should I contact support?
If you still cannot log in, contact PubliWrite support at [info@publiwrite.com](mailto:info@publiwrite.com). In your message, include:
* The email address connected to your account
* The login method you are using: email or Google
* The browser and device you are using
* A screenshot of the error message, if available
* A short explanation of what happens when you try to log in
This helps the team check the issue faster.

## Related articles
* [What should I do if I have problems signing up?](https://helpdesk.publiwrite.com/en/article/what-should-i-do-if-i-have-problems-signing-up-i1j4ov/)
* [What should I do if I forget my password?](https://helpdesk.publiwrite.com/en/article/what-should-i-do-if-i-forget-my-password-i9e8e5/)
* [What do I do if a feature isn’t loading properly?](https://helpdesk.publiwrite.com/en/article/what-do-i-do-if-a-feature-isnt-loading-properly-9ueub5/)
* [How do I fix payment-related errors?](https://helpdesk.publiwrite.com/en/article/how-do-i-fix-payment-related-errors-1tvvaw6/)
* [How can I share feedback with PubliWrite?](https://helpdesk.publiwrite.com/en/article/how-can-i-share-feedback-with-publiwrite-1kjwb91/)